We are “MessiniaCar” ATH.SIMOS MON.P.C. This policy does not cover our affiliates or other third parties through whom you may interact with us. A summary of the privacy policy is provided immediately below to briefly explain how information about you is collected, processed, stored and any other use of you and your rights in relation to this information. Please refer to the full Privacy Policy.
COLLECTION
We collect information from customers or drivers during the booking process and short-term rental, long-term lease or car sale, such as name, address, telephone, driver’s license, credit card details, etc.
We may collect information from you in many ways, including, but not limited to, phone calls, customer service contacts, websites, and other sources, including third-party service providers and business partners.
We use “cookies” on our websites.
AIMS
The information you provide will be used to provide you with the services you request.
We will use the contact information you provide to contact you to provide these services.
We may use your contact information to send you information about our products and services, if you allow it.
We use cookie information for our own statistical information and to help our customers improve our services and the functionality of our websites.
TRANSMISSION
We may provide your information to designated third-party service providers for the above purposes.
We do not disclose your information to third parties unrelated to the services and/or products you have requested, but may, with your permission, securely share your information with third-party partners for marketing purposes.
Your information may be transferred from the country providing the service to countries outside the European Union such as the United States of America for processing and storage, in accordance with applicable law and for the same purposes
RETENTION & SECURITY
We use reasonable measures to protect personal data from theft, unauthorized use, disclosure, or alteration.
We maintain appropriate physical, technical, procedural and electronic safeguards to protect your Personal Data.
We retain customer information for as long as necessary for the purpose for which it was collected or as permitted or required by you or by law.
YOUR RIGHTS
You have all rights in accordance with the provisions of Regulation (EU) 2016/679 and in general the relevant European and national legislation. In particular, you have the right to access, review or update the personal data we hold about you.
In some cases, you may also request the rectification or erasure of your personal data or the restriction of processing or object to certain processing activities.
We will try our best to accommodate your request and the pursuit of your rights, but we reserve the right to impose certain restrictions and requirements in accordance with the law.
In case we use consent as a basis for processing, you can always withdraw that consent.
QUESTIONS & CHANGES
If you have any questions or concerns about how we process your personal data, you can contact us as set out in the policy below.
We may amend this policy at any time, but changes will not be retroactive.
This policy was last updated on July 1, 2019.
WE
ARE THE GREEK COMPANY “MessiniaCar” ATH.SIMOS MON.P.C. and our activities include, among others:
The provision of short-term car or equipment rental services (rent a car)
The sale of used cars (wholesale or retail).
We are the data controllers for the purposes of this Privacy Policy (“Policy”).
This Policy covers the information we collect about you in connection with the above business activities, which identifies or can be used to directly or indirectly identify you as an individual (“Personal Data”). It does not apply to information that cannot reasonably identify you. For example, but without limitation, aggregated anonymized data is not Personal Data.
We respect our customers’ privacy rights and are committed to protecting your privacy. This Policy explains our data processing practices regarding your personal data, as well as your rights related to that data.
Contents
Collection
Purposes
Transmission
Preservation and safety
Your rights
Questions & Changes
1. COLLECTION
We collect Personal Data that you provide in the course of performing the process of our services, on our websites, in applications we use to better serve you, and with any questions, reservations, rentals or purchases you make about our services. We may collect your Personal Data directly or through our service providers; our business partners, our licensor and booking channel providers. For more details, see below:
1.A. TYPES OF SPECIFIC INFORMATION may include, but are not limited to:
1.A.1. Personal Information:
Name
Date and Place of Birth
sex
Home Address
E-mail address
Mobile phone number
passport number
driver’s license or other
identity card
Credit history details
1.A.2. Technological information:
IP address
Device ID
Operating system
Browser Type
Mobile device identifiers
Geolocation data
Country or country from which you access our websites
Specific websites you visited
Date and time of a visit
Websites you visited immediately before and after visiting our websites
Number of links and specific links you click on on our websites
Features you use on our websites
Any bookings, updates, purchases or other transactions through our websites
Data you view or download from our websites
The times you see specific ads
1.A.3. Rental information:
Booking place
Rental location
Return Location
Rental Duration
Number of frequent flyers
Payment Card Information
Details of any additional drivers
Insurance coverage options
Additional service options
Charges made
1.A.4. Sensitive Data:
We may collect certain Personal Data that constitutes sensitive data in certain countries, such as (but not limited to):
data about your health status (for example, in the event of an accident where we need to work with insurance companies and claims management companies about any injury you may suffer)
credit history details (for example, in case of long-term car rental or sale of a car in installments), etc.
Please note that in the event that you need to provide us with sensitive personal data in connection with the services provided or the purchase of products from us, we will use this sensitive data for the business uses described in this Privacy Policy subject to your consent where required under applicable law.
1.B. METHODS AND SOURCES OF COLLECTION may include, but are not limited to:
1.B.1. On-line collection of personal data:
from our websites
from the websites of our affiliated third parties or licensor
From info-kiosks to your self-service points
from your Internet browser
from our official pages to third-party social networking sites
1.B.2. Cookies and online data collection
We use cookies on our websites to store information on your computer or mobile device to improve your online experience. Cookies are small text files that allow you to navigate efficiently between pages; to help us evaluate whether our website is operating efficiently and generally improve your browsing experience. Cookies can also help to make the advertisements you see online more relevant to your interests. In general, our cookies can perform the following functions:
Essential cookies: Some cookies are vital for the operation of our websites. Without them you will not be able to move around the website and use some of its features. Essential cookies allow you to smoothly move from page to page of the website Functional cookies: We do not use functionality cookies and cannot remember the preferences and choices you have requested on your previous visits to our websites.
Performance Cookies: We use performance cookies to analyze how our visitors use our websites and to track website performance. This allows us to provide a high-quality experience. These cookies do not collect information that identifies a visitor. All information collected is stored in aggregate and is therefore anonymous; Advertising Cookies: We use cookies to serve you with advertisements that we believe are relevant to you and your interests. They are used to limit the number of ads as well as to measure the effectiveness of the advertising campaign. We may also use cookies placed by advertising agencies that may record that you have visited this website and share this information with other advertising agencies to allow targeted advertising to be sent to your computer.
Third-party cookies: Third-party cookies are set by a different organization and not by us. For example, our websites may contain embedded content, for example, from YouTube or banners provided to us through an advertising partner’s network. These websites may set their own cookies which we cannot control.
1.B.3. Cookies and online data collection
In case you wish to enable or disable the use of cookies from your browser settings (web browser). Please select the browser you are using, in order to find instructions on necessary actions:
Microsoft Internet Explorer
Microsoft Edge
Mozilla Firefox
Google Chrome
Opera
Safari
Safari for iPad and iPhone
1.B.4. NoteOur websites are not directed to individuals under the age of 13 and we do not knowingly receive Personal Data from such individuals.
1.B.5. Collection of personal data off-line:
from calls to or from the reservation call center, customer service, emergency assistance from the street, contacting customers or customer care centers
by interacting with our various franchisees and subsidiaries, including car dealers and other businesses
personally in rents or conclusion of leasing contracts
in relation to a booking (even cancelled or interrupted) of a vehicle or equipment rental or purchase of a car
through the bookings you make with us through travel agents, airlines, etc. electronically or in person
from transactions you conduct with us, our franchisees and our agents, including the choices you make, your charges and any incidents or accidents that may occur
from other companies that have business relationships with us, such as our partners and business partners, including airlines, hotels and insurance companies
Depending on the purposes for which we collect and use your Personal Data, as set out in this Policy, the Personal Data we collect from you may either be required by a legal or contractual obligation, provided by you on a voluntary basis, or necessary for us to enter into a partnership agreement with you. If you do not provide your Personal Data to As a result, we may not be able to provide you with the services requested by you (rental, leasing, repair, sale, etc.).
2. PURPOSES
Below we set out the various purposes for which we process your Personal Data. We have also set out the legal grounds for processing your Personal Data for each purpose:
2.1. ACTIVITIES AND SERVICES: We may use your Personal Data to provide you with the services or products you request from us and to perform other activities related to those services or products; including billing and collection after rental or long-term lease or contacting you about
every booking you make or every rental you make with us
issues related to the insurance, maintenance and insurance coverage of the car you rent from us
issues related to the safety and maintenance of the car you have purchased from us
Legal grounds: to perform our contract or purchase transaction with you, or to take steps at your request before you enter into a contract with us.
2.2. OUR MARKETING: With your consent, we may use your Personal Data to provide you with marketing information, customer satisfaction or evaluation surveys of our services, and offers through various means, including email and SMS messages, in accordance with applicable law.
Legal grounds: based on your consent. However, where permitted by applicable law, we may lawfully use your Personal Data to send you such commercial communications (including email) for these marketing purposes, where necessary for our legitimate interests, which include promoting our products and services that may be of interest to you. Receive such messages at any time by contacting us at the details in section 6 below, as well as the unsubscribe link in each email. Please note that if you exercise these options, you will continue to receive communications about your account and the products and services you have requested and in response to any requests for information from you. Please also note that this deletion process may take some time to complete, in accordance with applicable law.
2.3. THIRD-PARTY MARKETING: We may also share your Personal Data with a sponsor or other third party that provides you with special offers or promotions that may be of interest to you (“Third Party Provider”) where permitted.
Legal grounds: based on your consent. You may instruct us at any time not to share your Personal Data covered by this Policy with such Third Party Providers where you have previously consented.
2.4. BUSINESS ACTIVITY: We may also process your Personal Data and other information if such processing is required:
to comply with the law or in response to a subpoena, court order, law enforcement request, or other legal process
Legal Grounds: based on your consent. You may inform us at any time not to share your Personal Data covered by this Policy with such Third-Party Providers where you have previously consented.
to protect our interests, rights, safety, or property or the property of others.
Legal grounds: when it is necessary for our legitimate interests, which is to protect those interests, rights, safety and property.
to enforce any terms of service on our websites or the terms and conditions of any lease, purchase or use.
Legal Grounds: For our legitimate interests, which is to protect and enforce these terms of service or terms and conditions.
As part of a commercial transaction where all or some of our assets are bought, sold, or otherwise transferred by legal act or contract.
Legal Grounds: For our and/or third party’s interests.
To make our systems work properly.
Legal grounds: for our legitimate interests, which are the proper functioning of our systems and business, in order to provide our products and services to you and other customers.
2.5. WEBSITES: If you use our websites, we may process your Personal Data as follows:
Aggregated or Anonymous Information: We may share aggregated or anonymous information about users of our website with third parties, such as your use of this website or other websites and the services provided on this website or other websites, as well as any rental, purchase, or usage information.
Social Media: If you participate in certain public features of our websites, apps, or social media sites/apps, please note that information that you or others voluntarily disclose through the use of such features becomes available to the public and/or other users you have designated.
If you choose to give your passwords to specific individuals, please be aware that any information you provide to us may be visible to those individuals.
We are not responsible for information that you or others choose to disclose publicly, and such information is not subject to this Policy.
Links to Third Parties: We may provide links to third-party websites or link to third-party websites. As long as we do not control third-party websites and are not responsible for any information you may provide while on such websites, we recommend that you read the privacy policies on these websites before giving these third parties your personal information.
3. TRANSFER
3.A. THIRD PARTY COMPANIES
We may share your personal data with third parties in the following circumstances:
3.A.1. Providing services to you: We will share your personal data with each other, with our agents, with our licensed partners as well as other companies to provide services to you, including:
to make your rental reservations
to process and/or confirm your transactions
to provide you with customer support
to charge and collect the amounts due in relation to your rents
for customer satisfaction surveys, and
market research purposes to help us improve our services
3.A.2. Disclosure to companies you use: We will also share your information with companies you use in connection with your rental or purchase, including:
your liquidator or credit card provider and other companies that process your charges
any intermediary you use, such as a travel agent or broker, in relation to any aspect of your rental
to a membership program operator through which you are rewarded by renting from us, such as frequent flyer programs
to our authorized partner who provides car maintenance and repair services
3.A.3. Protective and Legal Uses: We may use, share and disclose your personal data for legal purposes as we believe are necessary or appropriate, including for:
comply with applicable law, including laws outside your country of residence
handle, handle and in any event respond to claims for damages, including personal injury or property damage
comply with the legal and insurance process
respond to requests from public and government authorities, including those located outside your country of residence
to enforce our terms and conditions
recover our vehicles or any money owed, such as debt collection agencies
to protect our operations or those of our affiliates
protect our rights, privacy, safety, or property, and/or our affiliates, yours or third parties
allow us to pursue available remedies or limit the damages we are called upon to take
3.A.4. Disclosure to our service providers and agents: We may use other companies as our service providers or agents to act on our behalf and assist us in conducting our business by providing services for us under our guidance. These services may include hosting specific websites or databases, operating “applications” for us on social media pages, conducting contests, sweepstakes, and other promotions for us, sending marketing newsletters, analyzing data, and conducting customer satisfaction surveys or other surveys. We will always strive to require our service providers and agents to maintain appropriate security standards to protect your personal data and to use the personal data we provide to them only for the purposes we specify and in accordance with the law.
3.A.5. Disclosure for corporate transactions: We may disclose your personal data to third parties in connection with any planned or actual reorganization, merger, sale, spin-off, joint venture, assignment, transfer or other disposal of all or part of our business, assets or stocks (including bankruptcy or similar proceedings).
3.B. INTERNATIONAL TRANSFERS
Some of the uses and disclosures referred to in this Policy may involve the transfer of your Personal Data to countries that may have different levels of privacy protection from the country of residence or interaction with you, such as when you request to provide rental services to you in a country outside the European Union (“EU”).
Where the transfer of your data is necessary for the provision of rental services you have requested, the legal basis for the transfer is the contractual necessity of the transfer and your personal data will be processed by the company providing the services you have requested in accordance with the applicable local legislation as well as the relevant intergovernmental agreements.
In the event that we transfer your Personal Data to a third party outside the European Union and there is no legal basis, such as when we transfer the data to a company that processes it in accordance with our instructions in order to be able to provide our services, we will ensure that the necessary safeguards are provided for the transfer.
4. RETENTION & SECURITY
4.A. DATA RETENTION
We retain personal data about our customers for as long as necessary for the purposes for which it was collected or as permitted by you or required by law. We collect Personal Data for a variety of purposes (see above) and may need to retain it for legal reasons (including tax, tax purposes, civil or other statutory provisions) for a period longer than the time we need the data to provide our services to you. We implement a data retention policy to cover all personal data we hold on our systems. If you have any questions about the retention period that applies to the personal data we collect about you, please contact us (see Section 6).
4.B. SECURITY MEASURES
Information is stored and offered in a variety of locations, including cloud services. The servers that store information are primarily located in Greece, Europe, and the United States, although storage may occur in other locations. We use reasonable administrative, technical, personal, and physical measures (a) to protect Personal Data from loss; theft, unauthorized use, disclosure or alteration; and (b) to ensure the integrity of your Personal Data. To help us protect your privacy, you should maintain the confidentiality of login IDs and passwords or other identifiers or credentials that you may have created or provided to you in connection with your participation in or use of our products, services, and websites.
As
you may be aware, there is no fully secure method of transmitting or storing data. Although their physical characteristics are different, postal messages, telephone calls, e-mail, text messages, faxes and transmissions over the Internet or wireless networks, involve the possibility of loss, misuse, interception and misuse of the data transmitted. If you have reason to believe that Any account with us is no longer secure, you must contact us immediately.
We strive to strike a balance between the security of your data and your convenience. As a result, we may sometimes use a method of communication that is less secure than a less convenient alternative. For example, but without limitation, we may send you an email or text message in an unencrypted format (i.e. instantly readable); because many of our customers cannot access encrypted (i.e. encrypted) emails or messages. This means that our message, if it is pointless or intercepted, could be read more easily than encrypted messages. These messages may contain Personal Data. Do not include confidential information, such as your credit card number or account passwords, in any e-mail or text you send us, or in any posting you make in a public area of a third-party social networking page, such posting is immediately made public. For a safer way to contact us online, please click on the “Contact Us” link on any of our websites.
5. YOUR RIGHTS
5.A. You have all rights under the provisions of the law. In particular, you have the right to access control and update your Personal Data covered by this Policy and you can request this by contacting us at the details set out in Section 6 below. Although we will make reasonable efforts to comply with your request, We also reserve the right to impose certain restrictions and requirements on such access requests, as permitted or required by applicable laws. If you are a member of one of our membership or reward programs, you can update the information in your membership profile by recording the membership profile you apply.
5.B. Among other things, you also have the right to:
request correction of your Personal Data where the information we hold about you is incorrect or incomplete.
object to the processing of your Personal Data for direct marketing purposes, including the profile, to the extent that it is related to direct marketing;
object to the processing of your Personal Data where our legal basis for such processing is that such processing is necessary for our legitimate interests, without prejudice to any overriding legitimate grounds we may have for the processing.
object to automated decision-making processes (including profiling) in specific circumstances
request the erasure of your Personal Data in certain circumstances, such as where the processing is no longer necessary for the purpose for which it was originally collected and there is no compelling reason for us to continue to process or store it
request restriction on the processing of your Personal Data in certain circumstances, such as, for example, we do not process your Personal Data (other than simply storing it) following a lease or other transaction with us, and the data is only stored to meet certain legal (e.g. tax) requirements; and
receive or ask us to transfer to another organisation your Personal Data that you have provided to us and which we process automatically where our processing is based either on your consent or is necessary for the performance of the contract or transaction with you.
5.C. In addition, when we process your Personal Data based on your consent, you can withdraw your consent at any time. You can ask us to exercise any of these rights by contacting us as set out in Section 6 below.
6. QUESTIONS & CHANGES
6.A. CONTACT US: We operate in many countries and seek to comply with the privacy laws applicable to the Personal Data we collect and use. In the event that you have a concern or request about the handling of your Personal Data, you may contact us directly through the methods described below. We will work to respond quickly and serve the requests. You also have the right to make a request to do so with a competent data protection supervisory authority in your jurisdiction. Please contact us by email at info@messinia.car.gr or by writing to the address below if you have any questions, wish to exercise your rights of access or seek other assistance as described above.
MessiniaCarATH.SIMUS MON.IKE6o KM KALAMATA-MESSINI, KALAMATA24100N.MESSINIA, GREECE
6.B. CHANGES: We reserve the right to change this Policy at any time, for any reason, by posting revisions on this website or in applications or on other websites. These changes will be effective at the time of posting, but will not be retroactive.
